Frequently Asked Questions
Orders placed before 12PM—Monday through Friday (excluding holidays)—will be ship within 2-3 business days. If your order is placed after 12PM on Friday, it will be processed on the next following business day
To track an order, use the tracking option within your shipping confirmation email. If you can’t find your confirmation email kindly contact our customer service team at email@example.com or 03- 5523 1213
You can return all purchases (including trainers) up to 14 days from the date you receive your items.
To return a purchased items, place the product—along with everything that was included with the item (including the packing slip)—back into its original packaging and secure it with shipping tape. Next, secure the included return label to the front of the packaging and make arrangements with the corresponding carrier to have the item shipped. If your items did not include a return shipping label or packing slip—or you've misplaced them— kindly contact our friendly customer service team at - firstname.lastname@example.org or 03- 5523 1213.
Complete our return process and ship your item back to us—next, re-order your new item. We will process your return as soon as possible after receiving your returned item.
Orders can only be canceled before items are being shipped. To cancel your order, kindly get in touch with our customer service team at 03- 5523 1213.
We do not accept any backorders as we are constantly updating our inventory.
To help you pick the right size, we've included a sizing chart directly on the product page as your guide to picking the right sizing.
We currently only ship to Malaysia.
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